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Frequently Asked Questions

We are here to help answer all your questions you may have...

For the convenience of our guests here in the Carlton Hotel Dublin Airport and to help answer some of your queries, please find below our frequently asked questions.

Q1 Do you provide a Shuttle Bus Service?

Yes! Our shuttle bus service runs 24 hours, every half an hour between Dublin airport and the Hotel. If you are due to arrive after midnight, you can contact reception on +353 18667500 and they will send the shuttle to you.

We do not offer transport from the Car Rental Facilities.  You can take the car rental company’s shuttle to the airport and from there take our shuttle bus to the hotel.

Q2 What time does your Shuttle Bus Service run from the hotel and where is the pickup location from the airport?

The Shuttle Service is available from Dublin Airport to the hotel at quarter to and quarter past the hour. From the hotel to Dublin Airport on the hour and half hour, 24/7.

Q3 What is the transport options to and from the City centre?

The Carlton Hotel Dublin Airport is easily accessible by car and public bus service to the city centre and along Dublin’s coastal route.

Q4   What is the Difference between pre-pay offers and our flexible rates? What is the cancellation policy for both?

Pre-pay offers give to our guests a relevant discount which is applied at the time of booking, the credit card provided during the booking process is charged straight away This charge is non-refundable and cannot be cancelled nor amended. For our Flexible rates, we do require a credit card in order to guarantee the booking but your card won’t be charged until check-out.  However, in the case of a no-show, we will charge the provided credit card for the first night of your stay.
Cancellations should be made directly to the property AT LEAST 24 HOURS (excluding Non-refundable offers) before your expected arrival time. If you fail to do this or in case of no-show, you will be charged the first night's accommodation cost. Deposit and booking fee (where charged) are Non-refundable.

Q5 How to Cancel & What is your cancellation Policy

The booking confirmation email that you will receive on completing your booking will contain full details on how to cancel your booking online

Q6 Does your hotel offer car parking online?

At the moment car parking cannot be booked on our website. Guests can avail of free car parking the night of their stay and thereafter the rate for the car park is €10 per day. You do not need to make a reservation to use our car park. As you come in through the barriers you will get a ticket. When you come back you present and pay that ticket at Reception.  Parking is on a first come, first serve basis.

Q7 Do you have a Leisure Centre and Pool?

We do not have a Leisure Centre in the hotel, however guests can avail of our 24 hour fitness suite which offers a small number of cardio machines and weights. In addition you may contact the reception during your stay to avail of our exclusive discount with Sportlinks which is located just 5 minutes from the hotel

Q8 What type of plugs sockets do you have in your rooms?

In each room you will find the standard 3 prong type with 3 rectangular prongs, USB & Universal plug sockets.

Q9 What activities is there to do in the area?

The Hotel is a 5 minute drive from the M1/M50 Motorways; 20 minutes from Dublin City and just 90 minutes from Belfast city. For shopping, our staff love the Pavilion Shopping Centre (10 minute drive) Omni Shopping Centre (5 minute drive) and IKEA (15 minute drive). For Leisure trips there is lots to do and our favorites are Malahide Castle, Skerries Mills, Howth fishing village, The Helix, Glasnevin Cemetery, Botanic Gardens & Phoenix Park (all located a very short drive from the hotel)

Q10 How do I check for availability in Hotel? 

The `Make a reservation` booking widget is on all of the pages on our website where you can choose a date and book directly. You can also contact reservations on 353 18667500. Don’t forget you can also save 5% by booking direct online with promo code ‘Direct’

Q11 Does your hotels cater for families?


Yes, absolutely!  Our hotel is extremely Family friendly with complimentary homemade Carlton Cookies, prepared as a special welcome for the kids. Each family room also has access to the latest blockbuster and child friendly movies along with a selection of TV channels on the in room 32 Inch LCD TV.  Families travelling can also enjoy the close proximity to some of Dublin’s top attractions such as Malahide Castle & playground, Skerries Mills, Howth fishing village, The Helix, Glasnevin Cemetery, Botanic Gardens, Jumpzone & Phoenix Park (all located a very short drive from the hotel)

Q12 Does your Hotel have meeting rooms?

Yes, we have a wide range of meeting room sizes available. From the smaller intimate meeting rooms required to larger scaled conferences and meetings. We can cater for up to 320 attendees. We have excellent rates available along with purpose-built rooms, equipped with all the very latest technology, and each boasting natural daylight and high speed internet access, we have everything you need to make your meeting, event or conference in Dublin a success. Please contact Gianina or Lisa in our Meetings & Events Department on meetings@carlton.ie.

Q13 Does your Hotel host weddings?

Yes, we love weddings here in the Cartlon Hotel. We understand the importance for the day to be memorable and perfect in every way, which is why at the Carlton Hotel every detail of your wedding will be considered and every expectation exceeded with the renowned service and elegance you would come to expect from this fabulous four-star wedding hotel in Dublin. Let us help you celebrate the most important day of your life. We can host both wedding and civil ceremonies for up to 120 in our Clouds Suite and 250 in our Collinstown Suite. You may contact Lisa or Gianina in our Events department for more information on events@carlton.ie