Frequently Asked Questions
For the convenience of our guests here in the Carlton Hotel Dublin Airport and to help answer some of your queries, please find below our frequently asked questions.
Q1. Do you provide a Shuttle Bus Service?
Yes! Our shuttle bus service runs 24 hours, every half an hour between Dublin airport and the Hotel. If you are due to arrive after midnight, you can contact reception at +353 01 866 7500 and they will send the shuttle to you. Pick up location is Zone 16.
We do not offer transport from the Car Rental Facilities. You can take the car rental company’s shuttle to the airport and from there take our shuttle bus to the hotel.
Q2. Do you have Wi-Fi?
Yes, our Wi-Fi is one of the best in the area – allowing up to 600 delegates access at any given time and offering 1Gb download speeds. This is complimentary to all guests and meeting attendees at Carlton. To access Guests must select 'CarltonGo' Network from the device and enter the password ‘vipguest’.
Q3. What are the transport options to and from the City centre?
Carlton Dublin Airport is conveniently located along the main bus corridor to/from Dublin’s City Centre. You can take the 41, 41C, 33 and 16 bus options. The Fare is €3.30 and we encourage guests to download the Dublin Bus App for real-time information.
Carlton Dublin Airport also provides guests with an electric GoCar which is parked at our EV charging station. Download the GoCar app to access the car and explore Dublin at your own pace.
Alternatively please call reception and a member of our team would be more than happy to arrange a taxi transfer for you.
Q4. How to Cancel & What is your cancellation policy?
The booking confirmation email that you will receive on completing your booking will contain full details on how to cancel your booking online
Q5. Does your hotel offer car parking online?
At the moment car parking cannot be booked on our website. If you are booking a bedroom through our website you can add on car parking for a reduced rate, thereafter the rate for the car park is €15 per day. You do not need to make a reservation to use our car park. As you come in through the barriers you will get a ticket. When you come back you present and pay for that ticket at Reception. Parking is on a first-come, first serve basis.
Q6. What is the check-in and check-out time?
Check-in is at 16:00 and check-out is at 12.00.
Q7. What type of plug sockets do you have in your rooms?
In each room, you will find the standard 3-prong type with 3 rectangular prongs, USB & Universal plug sockets. European & universal adaptors can also be purchased from the hotel.
Q8. What activities are there to do in the area?
The Hotel is a 5-minute drive from the M1/M50 Motorways; 20 minutes from Dublin City and just 90 minutes from Belfast City. For shopping, our staff love the Pavilion Shopping Centre (10 minute drive) Omni Shopping Centre (5 minute drive) and IKEA (5 minute drive). For Leisure trips there is lots to do and our favourites are Malahide Castle, Tayto Park, Howth fishing village, The Helix, Glasnevin Cemetery Tours, Botanic Garden, Phoenix Park & Dublin Zoo(all located a very short drive from the hotel).
Q9. How do I check for availability in the Hotel?
Q10. Does your hotel cater for families?
Yes, absolutely! Our hotel is extremely Family friendly with complimentary homemade Carlton Cookies, prepared as a special welcome for the kids. Each family room also has access to the latest blockbuster and child-friendly movies along with a selection of TV channels on the in-room 32-inch Smart TVs. Families travelling can also enjoy the close proximity to some of Dublin’s top attractions such as Malahide Castle & playground, Howth fishing village, The Helix, Glasnevin Cemetery, Botanic Gardens, Jumpzone & Phoenix Park (all located a very short drive from the hotel) Along with Jumpzone & Kart City just a stone’s throw from the hotel.
Q11. Does your Hotel have meeting rooms?
Yes, we have a wide range of meeting room sizes available. From the smaller intimate meeting rooms required to larger conferences and meetings. We can cater for up to 320 attendees. We have excellent rates available along with purpose-built rooms, equipped with all the very latest technology, and each boasting natural daylight and high-speed internet access, we have everything you need to make your meeting, event or conference in Dublin a success. Please contact Ciara in our Meetings & Events Department at +353 01 866 7500 or email email@example.com
Q12. Do you provide Laundry Services?
Yes, we work closely with an external provider. In each room, we have placed a bag for laundry and a price list. Laundry must be brought to reception by 9.00 am for same-day return Monday - Friday.
Q13. Do you have a Leisure Centre and Pool?
We do not have a Leisure Centre in the hotel, however, guests can avail of our 24-hour fitness suite which offers a small number of cardio machines and weights.
Q14. Do you have Electric Vehicle Chargers on-site?
There are 2 EV chargers available 24/7 at the car parking. The charge points are operated under the GO TO-U network. Both chargers are Type 2 - 22 kW - EV X Series.
This service is chargeable through the GO TO-U app, costing €0.70 per kW.