Frequently Asked Questions
For the convenience of our guests here in the Carlton Hotel Dublin Airport and to help answer some of your queries, please find below our frequently asked questions.
Dublin Airport Travel | Shuttle Bus
Q. How far is Carlton Hotel Dublin Airport from Dublin Airport?
Carlton Hotel Dublin Airport is approximately 5 minutes by car from Dublin Airport, with a complimentary 24-hour shuttle operating between the hotel and Terminals 1 and 2.
Q. How do I get from Dublin Airport to Carlton Hotel Dublin Airport?
Our complimentary airport shuttle operates 24 hours a day between Carlton Hotel Dublin Airport and Dublin Airport. The journey takes approximately five minutes.
The shuttle operates 24 hours a day, with services every 20 minutes from 4am–10am and every 30 minutes from 10am–4am. At Dublin Airport, our shuttle departs from Zone 16 in the Coach Park, close to both Terminal 1 and Terminal 2.
Q. Do I need to book the shuttle bus?
Yes, guests travelling from the hotel to the airport are asked to prebook their shuttle bus time slot at reception or via the link on their confirmation email.
Guests travelling from Dublin Airport to the hotel do not require a booking.
Q. Where do I find the shuttle bus at Dublin Airport?
Our shuttle bus pick-up point is located in Coach Park Zone 16, in one of the three designated minibus spaces beside the entrance and exit barrier of the glass pedestrian walkway.
Car Parking | Stay, Park & Fly
Q. Does Carlton Hotel Dublin Airport have parking?
Yes, Carlton Hotel Dublin Airport has ample, secure on-site parking with restricted access and 24-hour CCTV monitoring.
Q. Can I park at Carlton Hotel Dublin Airport without staying overnight?
Yes, you can avail of our great parking offers without staying overnight in the hotel.
Simply pre-book and pay it online, or if you are a walk-in, pay at the ticket machine in reception before you leave.
Q. Can I use the shuttle bus if I park my car at Carlton Hotel Dublin Airport?
Yes. Airport parking rates include complimentary use of the Carlton airport shuttle to and from Dublin Airport.
Q. Are there EV chargers available in the car park?
Yes, there are two 24/7 Type 2 EV charging points in the hotel car park. Charging is operated through the GO TO-U network.
Q. Does the car park at Carlton Hotel Dublin Airport have height restrictions?
No, the car park has no height restrictions or underground parking limitations.
Q. Does Carlton Hotel Dublin Airport offer stay, park and fly packages?
Yes. Our Stay, Park & Fly option allows you to stay overnight, leave your car at the hotel while you travel and use the complimentary airport shuttle to Dublin Airport.
Q. Can I rent a car?
Car rental services near the Carlton Hotel Dublin Airport are located directly at Dublin Airport, which is just a 5-minute drive away.
Rooms & Stays
Q. What time is check-in?
Check-in is from 4pm.
Q. What time is check-out?
Check-out is by 12pm.
Q. Can I check-in early?
Yes, early check-in can be added to your booking and is subject to availability. Guests can contact the hotel ahead of arrival to request this.
Q. Is there luggage storage available?
Yes. Carlton Hotel Dublin Airport offers luggage storage lockers at our lower basement level (-1 button in the lifts) next to our Residents Fitness Suite! Store your bags with flexible daily and weekly options.
Q. Is there Wi-Fi available?
Yes, our Wi-Fi is one of the best in the area – allowing up to 600 delegates access at any given time and offering 1 Gb download speeds. This is complimentary to all guests and meeting attendees at Carlton. To access, guests must select 'CarltonGo' Network from the device and enter the password ‘vipguest’.
Q. Do the bedrooms have USB charging points?
In each room, you will find the standard 3-prong type with 3 rectangular prongs and USB & universal plug sockets. European & universal adaptors can also be purchased from the hotel.
Q. Can I refill my water bottle?
Yes, Carlton Hotel Dublin Airport offers water refilling stations available on all guestroom floors next to the lifts. Thank you for making the sustainable choice to refill!
Q. How do I cancel my booking?
The booking confirmation email that you will receive on completing your booking will contain full details on how to cancel your booking.
Family Travel
Q. Is Carlton Hotel Dublin Airport family-friendly?
Yes. Carlton Hotel Dublin Airport offers rooms suitable for families and groups as a convenient base for travelling through Dublin Airport or exploring attractions around North Dublin.
Q. Is Carlton Hotel Dublin Airport baby-friendly?
Yes. Carlton Hotel Dublin Airport offers stress-free and convenient stays for guests travelling with babies. Our Baby's First Holiday package is designed to take the stress out of travelling with little ones.
Q. Can I add a cot to my room?
Yes, a baby cot can be added to your room. Guests can contact the hotel ahead of arrival to request this.
Q. Does the hotel have a children's menu or baby food?
Yes, our restaurants offer children's menus and offer fresh baby food options on the day.
Q. Can I bring a car seat or buggy?
Yes, you can travel with your car seat or buggy or store belongings in our luggage storage lockers.
Alternatively, you can leave the bulky essentials at home with car seat and buggy rental options from The Stork Exchange, with Dublin Airport available as a collection point.
Dining
Q. Does Carlton Hotel Dublin Airport have a restaurant?
Yes. Carlton Hotel Dublin Airport has several food and drink options, including Runway 28 Rooftop Bar & Restaurant and Kittyhawks Bar & Restaurant, as well as breakfast in Mayfly Restaurant.
Q. Does Carlton Hotel Dublin Airport offer room service?
Yes. Carlton Hotel Dublin Airport offers in-room dining service, bringing freshly prepared meals, snacks, and drinks straight to your door!
Q. What time is breakfast?
Breakfast is served in Mayfly Restaurant from 6.30am to 10am Monday to Friday and from 6.30am to 10.30am on Saturdays, Sundays and bank holidays.
Q. Can I get breakfast if I have an early flight?
Yes. Carlton Hotel Dublin Airport offers breakfast-to-go options for early travel. Guests can contact the hotel ahead of arrival to request this.
Q. Is there a restaurant open for dinner at Carlton Hotel Dublin Airport?
Yes. Kittyhawks serves lunch and dinner daily from 12pm–9.30pm, while Runway 28 Rooftop Bar & Restaurant offers dinner on selected days.
Q. Does Carlton Hotel Dublin Airport have a rooftop restaurant?
Yes. Runway 28 Rooftop Bar & Restaurant is located on the hotel's rooftop terrace and has views towards Dublin Airport's runway.
Runway 28 Rooftop Bar & Restaurant
Q. Does the hotel cater to vegetarian, vegan or dietary requirements?
Yes. Guests can notify the hotel of dietary preferences or special requests when booking, and the dining options include vegetarian and vegan choices.
Hotel Facilities
Q. Does Carlton Hotel Dublin Airport have a gym?
Yes, our newly upgraded Residents Fitness Suite can be found at our lower basement level (-1 button in lifts). Our guests can enjoy complimentary access to premium cardio and strength-training equipment during their stay – perfect for a pre-flight energy boost or a post-travel stretch.
Q. Is the gym open 24 hours?
Yes, our Fitness Suite is open 24 hours for hotel guests.
Q. Does Carlton Hotel Dublin Airport have luggage storage?
Yes. Carlton Hotel Dublin Airport offers luggage storage lockers at our lower basement level (-1 button in the lifts) next to our Residents Fitness Suite! Store your bags with flexible daily and weekly options.
Q. Is there free Wi-Fi?
Yes, our Wi-Fi is one of the best in the area – allowing up to 600 delegates access at any given time and offering 1 Gb download speeds. This is complimentary to all guests and meeting attendees at Carlton. To access, guests must select 'CarltonGo' Network from the device and enter the password ‘vipguest’.
Q. Is there a laundry service?
Yes, we work closely with an external provider. In each room, we have placed a bag for laundry and a price list. Laundry must be brought to reception by 9.00 am for same-day return Monday - Friday.
Q. Does Carlton Hotel Dublin Airport have meeting rooms?
Yes, we have a wide range of meeting room sizes available. From the smaller intimate meeting rooms required to larger conferences and meetings.
Q. Can I work at Carlton Hotel Dublin Airport before my flight?
Yes, Carlton Hotel Dublin Airport offers a private office available by the hour – ideal for remote working, virtual meetings, interviews, or catching up between flights.
Getting Around Dublin
Q. How do I get from the hotel to Dublin city centre?
Carlton Hotel Dublin Airport is located approximately 9km from Dublin city centre. Guests can travel by public bus or taxi, and our reception team can assist with arranging a taxi.
Q. Is public transport available near the hotel?
Carlton Dublin Airport is conveniently located along the main bus corridor to/from Dublin’s City Centre right outside the door. We encourage guests to download the Dublin Bus App for real-time information.
Q. Can reception arrange a taxi?
Yes, our reception team are happy to help arrange taxis or provide information on transport options.
Q. Can I rent a car?
Car rental services near the Carlton Hotel Dublin Airport are located directly at Dublin Airport, which is just a 5-minute drive away.